Sendlinx Privacy Policy
Posted: April 19, 2025
Effective: April 19, 2025
If your organization has entered into any Sendlinx Agreement, please note that the terms of that Agreement may modify the privacy policy outlined below. For further details, please consult your organization’s Administrator.
Thank you for choosing Sendlinx! This Privacy Policy outlines how we collect, use, and manage your personal data when you access and use our websites, software, and services (collectively referred to as “Services”). For further information, please refer to our Frequently Asked Questions (FAQ) page.
What We Collect and Why
We gather and process the following types of information to ensure the effective delivery, enhancement, security, and promotion of our Services:
Account Information:
We collect and associate with your account the information you provide when registering, upgrading to a paid plan, or setting up features such as two-factor authentication. This may include your name, email address, phone number, payment details, and physical address.
Your Content:
Our Services are designed to enable you to store and manage your files, documents, photos, messages, and other content. To facilitate these services, we store, process, and transmit Your Stuff, along with related information such as file size, upload time, collaborators, and usage activity.
Contacts:
If you choose to provide access to your contacts, we will store them on our servers to enable sharing, collaboration, and easier communication for you and your Sendlinx Team (if applicable).
Usage Information:
We collect information about how you interact with our Services, including actions such as sharing, editing, viewing, creating, and moving files, as well as sending and receiving e-signature requests and other transactions. This data helps us enhance the functionality of our Services and protect our users. For more detailed information, please refer to our FAQ.
Device Information:
We collect data from and about the devices you use to access our Services, such as IP addresses, device type, browser details, and device identifiers. Depending on your settings, devices may also send us location data. This information is used for security purposes, detecting abuse, and resolving technical issues.
Cookies and Similar Technologies:
To enhance the functionality and performance of our Services, we use technologies such as cookies and pixel tags. These technologies help us remember preferences, improve user experience, and analyze interactions with our Services. You can control cookie settings through your browser, though blocking cookies may impact some Service features. For more information on managing cookies and opting out of certain tracking, refer to our cookie policy.
Sendlinx Analytics:
When utilizing the analytics features within Sendlinx Services, we collect identifying information, device details, and activity data, such as which content was viewed, how long it was viewed, and the interactions made with it.
Marketing:
While we offer certain Services for free, some features are supported by revenue from paid plans. As part of our marketing efforts, we may send promotional materials about upgrades. You can opt out of marketing communications at any time by using the “unsubscribe” link or adjusting your preferences in your account settings.
Additionally, we may collect information through interactions with Sendlinx representatives, event participation, or downloading materials from our website. We may also reach out to individuals who do not have a Sendlinx account but have expressed interest in our Services.
Legal Bases for Data Processing:
We process personal data for the purpose of delivering reliable and secure Services. Our data processing is also based on legitimate business interests. For certain activities, we will request your consent. Further details on the legal bases for processing are available in our FAQ.
Sharing of Your Information
We may share your information as necessary to deliver and improve our Services, but we do not sell your data to third parties for advertising purposes.
Trusted Third Parties:
We work with a range of trusted service providers (e.g., customer support, IT services) to help operate, improve, and secure our Services. These third parties may access your data only to the extent required to fulfill their role, and we ensure they adhere to our data protection practices. Further details are available in our FAQ.
Other Sendlinx Companies:
To support the functionality and security of our Services, Sendlinx shares infrastructure, systems, and resources with other Sendlinx companies. This is done in accordance with applicable laws and our internal policies.
Other Users:
If you are part of a Sendlinx Team or collaborate with other users, your basic profile information (such as name, email address, and profile picture) may be shared to facilitate collaboration. If you engage with content shared via Sendlinx analytics, the owner of the content may view details such as your interaction with the content, including your identifying information and device data.
Third-Party Applications:
You can choose to connect your Sendlinx account to third-party services, such as via APIs. This allows Sendlinx and third-party providers to exchange information to deliver and improve services. Please note that third-party use of your data will be governed by their privacy policies.
Team Administrators:
If you are a member of a Sendlinx Team, your administrator may have the ability to manage your team account, including accessing shared content. If you share content with a team member, the administrator may also have access to and control over the content you share.
Legal Requirements and Public Interest:
We may disclose your information if required to comply with a legal obligation or to protect the rights, property, and safety of Sendlinx, its users, or the public.
Security and User Control
Data Security:
We employ a dedicated security team to safeguard your personal data, using technologies such as encryption, two-factor authentication, and continuous vulnerability testing. We also deploy automated systems to detect and prevent abuse.
User Control:
You have control over your personal information. You can access, update, or delete your data through your Sendlinx account settings. For more information on managing your data, including changing your profile details, refer to our support resources.
Data Retention:
We retain your data as long as your account is active or as required to provide our Services. If you delete your account, we will initiate the deletion of your data within 30 days, though some data may be retained for legal or technical reasons.
Data Transfers and Privacy Frameworks
Sendlinx stores and processes data across multiple locations, including within the United States and other countries. We rely on legal mechanisms, such as Standard Contractual Clauses and Privacy Shield frameworks, to ensure adequate protection of your data when transferred across borders.
Your Rights and Control Over Your Data
You have certain rights over your personal data, including:
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- Deletion of Your Content: You can delete files stored in your Sendlinx account at any time.
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- Modification and Correction: You can edit or update your personal information via your account settings.
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- Access to Your Data: You have the right to request a copy of your data in a machine-readable format.
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- Object to Processing: You may request that we limit or stop processing your personal data in certain circumstances.
For data access requests or to delete your personal data, please contact us at [email protected].
Changes to This Privacy Policy
In the event of a reorganization, merger, acquisition, or sale, your data may be transferred as part of the transaction. We will notify you of any such changes and provide you with options regarding your data.
We may update this Privacy Policy from time to time, and the most current version will be posted on our website. If any revision significantly impacts your rights, we will notify you accordingly.
Contact Us:
For inquiries regarding this Privacy Policy, or to exercise your rights under applicable data protection laws, please contact our Data Protection Officer at [email protected]. If necessary, you may also contact your local data protection authority.